Privacy Policy

Last Updated: August, 2026

1. GENERAL

This Privacy Policy explains how Lykke Lyn Treschow, operating under the name Relay Convert (“Relay Convert,” “we,” “our,” or “us”), collects, uses, stores, and discloses personal information when you access or use the Relay Convert software, website, and related services collectively referred to as the “Software.”

Relay Convert is operated by an individual and not through a registered corporation unless otherwise stated on the Software or website.

This Privacy Policy applies to personal information that:

  • You provide directly to us;
  • We collect automatically when you use the Software or website;
  • Is generated through your interaction with the Software;
  • You provide when contacting us for support; or
  • Is otherwise collected directly through our services.

This Privacy Policy does not apply to the contents of documents processed locally on your computer because those documents are not transmitted to, received by, stored by, or accessible to us.

By using the Software, you acknowledge that you have read this Privacy Policy.

2. LOCAL DOCUMENT PROCESSING

Relay Convert processes documents locally on your computer or device.

Documents selected for conversion or processing are not uploaded to our servers. We do not receive, store, retain, inspect, or otherwise access:

  • The contents of your documents;
  • Images or text contained within your documents;
  • Document metadata contained only within the selected file;
  • Converted output files; or
  • Sensitive or personal information contained within your documents.

Because document processing takes place locally:

  • We do not retain copies of uploaded or converted documents;
  • We cannot view or recover your documents;
  • We do not share document contents with third parties;
  • We do not use document contents for advertising;
  • We do not use document contents to train artificial-intelligence models; and
  • We cannot respond to requests to access or delete a document that never left your device.

You remain responsible for ensuring that you have the legal right and any necessary permission to process documents through the Software.

The security and storage of documents on your computer remain under your control. You should maintain appropriate device security, backups, access controls, and antivirus protection.

3. PERSONAL INFORMATION WE MAY COLLECT

“Personal Information” means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual.

Depending on how you interact with the Software, we may collect the following categories of first-party information.

3.1 Account information

Where account functionality is available, we may collect information such as:

  • Name;
  • Email address;
  • Username;
  • Account identifier;
  • Login and authentication information;
  • Account preferences; and
  • Information associated with account activity.

We do not collect payment-card information unless paid services are introduced and clearly disclosed separately.

3.2 Contact and support information

When you contact us, we may collect:

  • Your name;
  • Email address;
  • The contents of your message;
  • Information you voluntarily provide;
  • Technical details supplied with a support request; and
  • Records of our communications with you.

You should not send confidential documents or sensitive personal information through support communications unless specifically requested and reasonably necessary.

3.3 Technical and device information

When you use the Software or website, we may automatically collect limited technical information, including:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Language and regional settings;
  • Application or software version;
  • Installation or device identifier;
  • Date and time of access;
  • Referring website or traffic source;
  • General geographic region derived from an IP address;
  • Crash reports;
  • Error logs; and
  • Security and diagnostic information.

3.4 Usage information

We may collect information about how the Software is used, such as:

  • Pages or screens viewed;
  • Features selected;
  • Buttons or links clicked;
  • Session duration;
  • General conversion type selected;
  • Performance information;
  • Whether an operation was completed successfully;
  • Error events; and
  • General interaction data.

Usage information does not include the contents of documents processed locally on your computer.

3.5 Cookies and similar technologies

Our website may use cookies, local storage, pixels, software-development kits, or similar technologies for purposes such as:

  • Maintaining essential website functionality;
  • Remembering user preferences;
  • Measuring website performance;
  • Understanding how users interact with the Software;
  • Preventing fraud and abuse;
  • Measuring advertising effectiveness; and
  • Improving our services.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to control cookies through your browser settings or through a consent-management tool available on the website.

4. HOW WE USE PERSONAL INFORMATION

We may use Personal Information for the following purposes:

  • To operate, maintain, and provide the Software;
  • To create and manage user accounts;
  • To authenticate users;
  • To provide requested features;
  • To respond to questions and support requests;
  • To diagnose and resolve technical problems;
  • To monitor performance and stability;
  • To improve the Software and user experience;
  • To understand how users interact with the Software;
  • To measure the effectiveness of advertising campaigns;
  • To prevent fraud, misuse, unauthorized access, and security incidents;
  • To enforce our applicable terms and policies;
  • To protect our legal rights;
  • To comply with applicable legal obligations; and
  • To establish, exercise, or defend legal claims.

We do not use the contents of locally processed documents for any of these purposes.

5. LEGAL BASES FOR PROCESSING

Where applicable law requires us to identify a lawful basis, we process Personal Information based on one or more of the following:

Performance of a contract

We may process information when necessary to provide the Software, maintain an account, respond to requests, or perform our obligations to you.

Legitimate interests

We may process information where necessary for legitimate interests such as:

  • Operating and improving the Software;
  • Securing our systems;
  • Preventing fraud and abuse;
  • Measuring performance;
  • Providing support; and
  • Protecting our rights.

We consider the potential effect on your privacy before relying on legitimate interests.

Consent

We may rely on your consent for non-essential cookies, certain analytics or advertising technologies, marketing communications, or other processing where consent is required.

You may withdraw your consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

Legal obligations

We may process information when necessary to comply with applicable laws, regulations, court orders, or lawful governmental requests.

6. HOW WE SHARE PERSONAL INFORMATION

We do not sell the contents of documents because document contents are not transmitted to or received by us.

We may disclose other Personal Information in the following circumstances.

6.1 Service providers

We may use service providers to support functions such as:

  • Website hosting;
  • Cloud infrastructure;
  • Website security;
  • Email delivery;
  • Customer support;
  • Analytics;
  • Crash and error monitoring;
  • Fraud prevention; and
  • Advertising measurement.

These providers may process limited Personal Information on our behalf to provide their services.

Service providers do not receive the contents of documents processed locally through Relay Convert.

6.2 Legal and safety requirements

We may disclose Personal Information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process;
  • Respond to a valid request from a court, regulator, or law-enforcement authority;
  • Investigate fraud, abuse, or security incidents;
  • Protect our rights, property, or users;
  • Enforce our applicable agreements; or
  • Prevent harm or illegal activity.

6.3 Business transfers

If the Software or its assets are transferred, sold, reorganized, or acquired, relevant Personal Information may be transferred as part of that transaction.

Any recipient would remain subject to applicable privacy obligations.

6.4 With your consent

We may disclose Personal Information for another purpose when you have instructed or authorized us to do so.

7. DATA RETENTION

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The type of information;
  • The reason it was collected;
  • Whether you maintain an account;
  • Security and fraud-prevention requirements;
  • Support and recordkeeping needs;
  • Applicable legal obligations; and
  • The need to establish, exercise, or defend legal claims.

For example:

  • Account information may be retained while the account remains active and for a reasonable period afterward;
  • Support communications may be retained to resolve requests and maintain appropriate records;
  • Security and technical logs may be retained for a limited period for security, troubleshooting, and fraud prevention;
  • Consent records may be retained as necessary to demonstrate compliance; and
  • Information required by law may be retained for the legally required period.

Documents processed through the Software are not subject to our retention practices because they remain locally on your computer and are not received or stored by us.

We may retain anonymized or aggregated information that can no longer reasonably identify an individual.

8. SECURITY

We use reasonable technical and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Secure HTTPS connections;
  • Access restrictions;
  • Authentication controls;
  • Infrastructure-security measures;
  • Security monitoring;
  • Software updates;
  • Logging and incident-response procedures; and
  • Limiting access to information based on operational need.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

The security of locally processed documents also depends on the security of your own computer, operating system, applications, accounts, and network.

If you believe Personal Information associated with the Software has been accessed or used without authorization, contact us at [email protected].

9. INTERNATIONAL DATA TRANSFERS

Personal Information may be processed in countries other than the country in which you reside, including countries where our service providers maintain infrastructure.

Where required by applicable law, we use appropriate safeguards for international transfers. These safeguards may include:

  • Adequacy decisions;
  • Standard contractual clauses;
  • Contractual data-protection obligations; or
  • Other legally recognized transfer mechanisms.

The contents of documents processed locally through Relay Convert are not transferred internationally by us because we do not receive those documents.

10. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

  • Request access to Personal Information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of Personal Information;
  • Object to certain processing;
  • Request restriction of processing;
  • Withdraw consent where processing is based on consent;
  • Request a portable copy of certain information;
  • Opt out of certain advertising or data-sharing practices; and
  • Submit a complaint to an applicable privacy or data-protection authority.

To exercise a privacy right, contact us at [email protected].

We may need to request reasonable information to verify your identity before completing a request.

Because documents processed through Relay Convert remain on your computer, we cannot access, retrieve, correct, or delete those documents on your behalf.

We will respond to valid privacy requests in accordance with applicable law.

11. CHILDREN

The Software is not intended for anyone under the age of 16.

We do not knowingly collect Personal Information directly from children under 16. If you believe that a child has provided Personal Information to us, contact us at [email protected].

After reasonably verifying the request, we will take appropriate steps in accordance with applicable law.

12. THIRD-PARTY LINKS

The Software may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services. Their handling of information is governed by their own privacy policies.

You should review the applicable privacy policy before providing Personal Information to a third party.

13. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy to reflect changes in:

  • The Software;
  • Our information practices;
  • Legal or regulatory requirements; or
  • Our operational procedures.

The current version will be posted on our website. The “Last Updated” date will indicate when the Policy was most recently revised.

Where required by law, we will provide additional notice before a material change takes effect.

14. DATA CONTROLLER AND CONTACT INFORMATION

For the Personal Information described in this Privacy Policy, the data controller or equivalent responsible party is:

For privacy questions, concerns, or requests, contact:

[email protected]